At SmartSense Security, we strive to provide the best possible products and services to our customers. However, we understand that there may be times when a refund is necessary. Please review our refund policy carefully.
Eligibility for Refunds:
Our refund policy applies to all physical and digital products, and services that we offer, except for those explicitly noted as non-refundable. To be eligible for a refund, you must request it within two days of recieving the item. After three days, we will no longer offer a refund.
Refund Process:
To request a refund, please contact our customer support team at [email protected]. Once we receive your request, we will review it and notify you of our decision within 5-7 business days. If your refund request is approved, we will refund your purchase price to the original payment method used for the purchase.
Conditions for Refunds:
All refunds are subject to the following conditions:
- Physical products must be returned in their original packaging and in new, unused condition.
- Digital products must be unopened and unused.
- Services must not have been used, and must be cancelled within [XX] days of purchase.
- Shipping and handling fees are non-refundable.
- Refunds are issued in the same currency as the original purchase.
Non-Refundable Items:
The following items are not eligible for a refund:
- Gift cards
- Digital products that have been opened or used
- Services that have been used
- Products that have been damaged or altered by the customer
- Products that were purchased from a third-party seller
Changes to the Refund Policy:
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Contact Us:
If you have any questions or concerns about our refund policy, please contact us at [email protected].
Thank you for choosing SmartSense Security